Our new support system will allow us to more easily manage tickets and requests to communicate in a timely manner. Please apply the following to the ticket priority level:

Low Priority = Minor requests, minor updates with no time constraints

Medium Priority = Timely site update requests, such as intermittent integration glitches with payment gateways, password resets for non-admin accounts, or bugs in reporting formats that have workarounds available, aiming for resolution within 2-3 business days

High Priority = Major bugs or issues affecting core functionality for multiple users, such as automation failures on your website, or key sections of cbsc.io tools becoming inaccessible, requiring resolution within 48 hours

Critical Priority = Widespread failures that halt all operations, like full CRM downtime or site-wide unavailability or site failures, demanding immediate escalation and resolution within 1-4 hours